Onetech IT Refund Policy

At Onetech IT, we strive to provide high-quality services and ensure customer satisfaction. Please review our refund policy below to understand our terms:

1. Refund Process

• Requesting a Refund: To request a refund, you must contact us within 12 hours of placing the order for the service. Please provide clear details explaining why the service is unsatisfactory or not as expected.

• Review and Evaluation: Upon receiving your refund request, we will review the situation to determine if a refund is warranted based on the progress of the project.

• Refund Amount: If eligible, the refund amount will be determined based on the work completed at the time of the request. If significant work has been completed, only a partial refund may be offered.

2. No Refund After Project Completion

Once the project is completed, delivered, and approved by the client, no refund will be issued under any circumstances.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Client-Induced Delays: If the client delays the project by not providing necessary information or feedback in a timely manner.

• Change of Mind: If the client changes their mind about the service or no longer requires it after placing the order.

• Completed and Approved Work: Once the work has been completed, delivered, and approved by the client, no refund will be issued.

4. Post-Refund Support

Once a refund has been issued, no further support will be provided for the specific project or deliverable.